RETURN & EXCHANGE POLICY

SILVER BEEHIVE STUDIO

RETURN & EXCHANGE POLICY

Your happiness with Silver Beehive Studio jewelry is our main concern. If you don't absolutely love your purchase, we're happy to exchange your jewelry or issue store credit.

Please note: We do not offer refunds. If you are not satisfied, we offer exchanges or store credit in accordance with this policy. This allows us to keep our prices fair and continue offering handmade, made-to-order pieces.

This policy is applicable for purchases within 10 days of delivery. The 10-day window begins on the date the carrier marks your package as delivered. The jewelry must be unworn and in the same condition in which it was received. When returning items, keep them in the original packaging. Please note that original shipping fees will not be included in the credit.

Store credits do not expire.

RING SIZING

Ordering a ring online — without trying it on first — is tricky. I get it. That's why every ring comes with one free resizing.

Wear it for a few days. Wear it for a month. If it doesn't feel right within 60 days of delivery, just email me at silverbeehivestudio@gmail.com and I'll resize it for free. No rush, no stress.

A few practical notes so you know what to expect:

  • You cover shipping to me; I cover shipping back to you. Once your ring is resized, it comes home on my dime.

  • Most resizes take 1–2 weeks. If your ring needs to be recast, it can take up to a month. I'll let you know which applies to your piece.

  • A second resize (or a size change after the first one) is charged at time and materials. Just ask for a quote.

  • Before you order, I'm happy to send you a free plastic ring sizer. Email me and I'll pop one in the mail. It's the easiest way to get it right the first time.

If your ring arrives with a workmanship defect, that's on me — I'll repair or replace it at no charge, including shipping.

HOW TO START A RETURN OR EXCHANGE

The first step in the return/exchange process is to email silverbeehivestudio@gmail.com with your order number, a description of the issue, and photos if applicable. We will provide further instructions, including the return shipping address.

Once we receive and inspect your return, please allow 5–7 business days for us to process your exchange or issue store credit. You will receive an email confirmation when your credit is issued or your exchange ships. As a small handmade studio, processing may take slightly longer during busy seasons. We appreciate your patience and will keep you updated.

EXEMPT ITEMS

Several types of goods are exempt from being returned:

  • Gift cards

  • Sale items

  • Custom made-to-order items

  • Bespoke items

  • Commissioned items

  • Any item that is returned more than 10 days after delivery

GIFT RETURNS

If you received the item as a gift and we shipped it directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate code will be emailed to you. If the item was shipped to the purchaser first, they will need to initiate the return.

SHIPPING

You will be responsible for paying your own shipping costs for returning your item. Original shipping costs are non-refundable.

We strongly recommend that you use a trackable shipping service or purchase shipping insurance when returning an item. We do not guarantee that we will receive your returned item.

Depending on where you live, shipping times will vary.

CRAFTSMANSHIP GUARANTEE

I stand behind my work. If your piece fails due to a defect in my craftsmanship — a failed solder joint, a loose setting I should have caught, a structural flaw — I'll repair or replace it for as long as I'm making jewelry, at no charge. That's my promise.

What's not covered: normal wear and tear, accidental damage, and the natural aging that comes from wearing jewelry while living your life. After 1 year, I'm happy to repair wear-related issues for a fair price (time + materials). Just ask.

CANCELLATIONS

All items are made to order. Once production of your jewelry has begun, no cancellations will be accepted. If you need to cancel, please contact us immediately — we may be able to cancel if production has not yet started. Please contact us if you have any problems with your order.